Question 1

1. Types of personal information we collect

Accepted Answer

We will, from time to time, receive and store personal information that you enter into one or more of our Website(s), external software integrations with our platform, through third party providers or provided to us directly or given to us in other forms. The types of personal information may include your:
Name
Age or date of birth
Contact details
Residential/business address
Occupation details
Bank account and credit card details
Passport details
Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information

Question 2

2. Why we collect your personal information

Accepted Answer

2.1 Your personal information enables us to send information, provide updates and process
your product or service order including:
• processing and facilitating arrangements for investments in the Fund;
• verifying your identity, including know your customer and anti money laundering checks;
and
• communicating with you before, during and after conclusion of engagement with us.
2.2 We may also use personal information collected from you to:
• identify and facilitate delivery of products and/or services through our related bodies
corporate, business partners or both;
• contact you in relation to our market and consumer research activities, competitions
and events, where you have advised us that you would like to participate in these;
• contact you with marketing and promotional materials regarding our offers or
promotions, and those of our related entities, partners and other third parties. See
section 5 below – our marketing and your personal information – for further detail.
2.3 At other times, we collect your personal information to develop insights about you so that
we can better understand your preferences and interests. We do this to personalise your
experience, identify products and services that may be of interest to you and enhance the
products and services offered by us, our related entities and our business partners. We may
also use trusted service providers to undertake the process of developing and analysing these
insights.
2.4 You are under no obligation to provide your personal information to us. However, without
certain information from you, we may not be able to provide our products and/or services to
you.
2.5 We may contact you by a variety of measures including, but not limited to telephone, email,
SMS or mail.

Question 3

3. How we collect your personal information

Accepted Answer

3.1 We collect your personal information when you enter it into one or more of our Website(s)
for the purposes of obtaining information or otherwise engaging with us. We also receive and
store personal information you enter into external software integrations with our platform,
provided to us directly, via a third party provider that We use or given to us in other forms.
3.2 We may collect additional information at other times, including but not limited to, when you
provide feedback, when you provide information about your personal or business affairs,
change your content or email preference, respond to surveys and/or promotions, provide
financial information, or communicate with us.
3.3 Additionally, we may also collect any other information you provide while interacting with us,
including when you interact with us electronically or in person, when you access our Website(s),
platform (if any) and when we provide our services to you.
3.4 We may also collect personal information in a variety of ways directly and indirectly from
third parties (in some cases for a fee or another benefit). These include our related companies,
service providers and other businesses referring you to our services or those of our related
companies.
3.5 If we receive personal information about you from a third party without having asked for it we
will only continue to hold it if it is personal information that we could have collected from you
ourselves in accordance with this Policy. If it is personal information which is not reasonably
necessary for our business functions and activities, we will destroy or de-identify it.
3.6 We will protect all personal information, whether collected directly or indirectly, as set out in
this Policy.

Question 4

4. Disclosure of your personal information

Accepted Answer

4.1  We may disclose your personal information to any of our employees, officers, related
companies, insurers, professional advisers, agents, suppliers or subcontractors insofar as
reasonably necessary for the purposes set out in this Policy.
4.2  We may also share your information with:
• our service providers and other third parties (who may be located overseas) so that they
can assist us to provide you with the requested products and services; and
• an organisation that has an alliance with us to share information for marketing or
analytics purposes (and any of its outsourced service providers or agents), to enable
them or us to provide you with products or services; and/or to promote a product or
service that may be of interest to you (refer to section 5 below for further detail).
4.3 We will take reasonable steps to ensure that any such third party treats your personal
information in accordance with the terms of this Policy.
4.4 We may from time to time need to disclose personal information to comply with a legal
requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal
proceeding or in response to a law enforcement agency request.
4.5 We may also use your personal information to protect our copyright, trademarks, legal
rights, property or safety and those of our related entities, customers or third parties.
4.6 Information that we collect may from time to time be stored, processed in or transferred
between parties located in countries outside of Australia. These may include but are not limited
to US and Singapore.
4.7 If there is a change of control in our business or a sale or transfer of business assets, we
reserve the right to transfer to the extent permissible at law our user databases, together with
any personal information and non-personal information contained in those databases. This
information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by
any of the above circumstances.
4.9 By providing us with personal information, you consent to the terms of this Policy and the
types of disclosure covered by this Policy. Where we disclose your personal information to third
parties, we will request that the third party comply with all relevant privacy obligations regarding
handling your personal information. If the third party is located overseas, we will take
reasonable steps to ensure that the overseas third party complies with all relevant privacy
obligations or is bound by a substantially similar privacy scheme unless you consent to the
disclosure or it is otherwise required or permitted by law.

Question 5

5. Our marketing and your personal information

Accepted Answer

5.1 We may use personal information that we hold about you to identify services and products
that may be of interest to you.
5.2 We may contact you by email, text message or other digital service, phone or post to let you
know about our offering and promotions.

5.3 We may disclose your personal information to our related entities and business partners to
allow them to tell you about a product or service that may be of interest to you or take steps
required to verify identity, know your customer or similar checks, based on your transactions
with us.

5.4 You can contact us at any time if you no longer wish to receive marketing materials from us,
our related entities or business partners that involved the use of your personal information.

Question 6

6. Security of your personal information

Accepted Answer

6.1 We are committed to ensuring that the information you provide to us is secure. In order to
prevent unauthorised access or disclosure, we have put in place suitable physical, electronic
and managerial procedures to safeguard and secure information and protect it from misuse,
interference, loss and unauthorised access, modification and disclosure.
6.2 Given the nature of online activities, we cannot guarantee the security of any information
that you transmit to us, or receive from us. Although we take measures to safeguard against
unauthorised disclosures of information, we cannot assure you that personal information that
we collect will not be intercepted while being transmitted, or disclosed in a manner that is
inconsistent with this Policy. Accordingly, the transmission and exchange of information is
carried out at your own risk.

Question 7

7. Access to your personal information

Accepted Answer

7.1 You are entitled to request details of personal information that we hold about you in
accordance with the provisions of the Privacy Act. We will validate the identity of anyone making
an access request, to ensure that we do not provide information to anyone who does not have
the right to that information.
7.2 A small administrative fee may be payable for the provision of information. If you would like a
copy of the information, which we hold about you or believe that any information we hold on you
is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at
anna@longaeva.com.au.
7.3 We reserve the right to refuse to provide you with information that we hold about you, in
certain circumstances set out in the Privacy Act.

Question 8

8. Digital Channels

Accepted Answer

8.1 When you visit our Website(s)(s)
When you visit our Website(s) we may collect certain information such as browser type,
operating system, device identifiers (like IP address), location data (where available and not
disabled by the user), the time of visit, pages visited, file metadata etc. This information is used
in an aggregated manner to analyse how people use our site, such that we can improve our
service.
8.2 Cookies
We may from time to time use cookies, pixels and other tracking technologies on our
Website(s). Cookies are very small files which a Website(s) uses to identify you when you come
back to the site and to store details about your use of the site. Cookies are not malicious
programs that access or damage your computer. Most web browsers automatically accept
cookies but you can choose to reject cookies by changing your browser settings. However, this
may prevent you from taking full advantage of our Website(s).
Our cookies collect your IP address or MAC address, the city associated with your IP or MAC
address, the date and time of your visit to our Website(s), pages or advertisements viewed, the
URL of the Website(s) that you viewed before visiting our Website(s) and the type of browser you
use.
We may also use web tracking/analytic tools that generate detailed statistics about traffic to our
Website(s), traffic sources and how you interact with advertisements on our Website(s) and
third party Website(s). In addition, cookies may be used to serve relevant ads to Website(s)
visitors through third party services such as Google Adwords. These ads may appear on this
Website(s) or other Website(s) you visit. These tools can also measure and record conversions
and sales.
The cookies and web-tracking tools allow our Website(s) and mobile applications to interact
more efficiently with the device you are using and to help us improve the content and
functioning of our Website(s) and mobile applications.
Not all information we collect in relation to our Website(s)(s) are related to an individual. Quite
often the information relates only to a device or is of an aggregated or statistical nature, and we
will have no way of determining the identity of the user. In some cases, we may associate
information about your use of our Digital Channels over time with your Personal Information, for
example, when on any occasion you have logged in, followed a link sent to you by email, or we
have otherwise been able to identify you.
8.3 Third party sites
Our site may from time to time have links to other Website(s) not owned or controlled by us.
Links to third party Website(s) do not constitute sponsorship or endorsement or approval of
these Website(s). Please be aware that we are not responsible for the privacy practises of other
such Website(s). We encourage our users to be aware, when they leave our Website(s), to read
the privacy statements of each and every Website(s) that collects personal identifiable
information.

Question 9

9. Complaints about privacy

Accepted Answer

9.1 If you have any complaints about our privacy practices, please feel free to send in details of
your complaints to anna@longaeva.com.au. We take complaints very seriously and will
respond shortly after receiving written notice of your complaint.

Question 10

10. Changes to this Policy

Accepted Answer

10.1 Please be aware that we may update this Policy at any time, in our reasonable discretion.
All modifications will be effective immediately upon our posting of the modifications on our
Website(s)(s). Please check back from time to time to review our Privacy Policy.